Privacy Policy mbi gaming

Mbi gaming takes the protection of personal data very seriously. As an online entertainment platform operating in Malaysia, we are bound by the Personal Data Protection Act 2010 (PDPA) and are committed to complying with all legal provisions governing the handling of our users' personal information.

This Privacy Policy applies to all users who access or use the mbi gaming website, register an account, make deposits or withdrawals, communicate with our support team, or use any other services provided by mbi gaming.

We believe privacy is a fundamental right. That is why mbi gaming has built systems and processes specifically designed to safeguard your information, using it only for legitimate purposes that have been made known to you.

Mbi gaming collects various categories of personal information from our users. All data collection is carried out lawfully, fairly, and transparently in accordance with Malaysia's PDPA:

Mbi gaming uses the personal data collected solely for the purposes listed below. We will not use your data for any other purpose without first obtaining your consent:

• Account Management: Creating and managing your account, verifying your identity, and processing deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX
• Service Delivery: Providing access to all games and platform features on mbi gaming, including slots, Live Casino, and table games
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multiple account usage, and any breach of terms
• Legal Compliance: Fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance obligations as required under Malaysian law
• Service Communications: Sending you important information about your account, transactions, relevant promotions, and service updates
• Platform Improvements: Analysing usage patterns to improve the performance, usability, and overall experience of the mbi gaming platform
• Customer Support: Processing enquiries, complaints, and support requests you submit to our team
• Responsible Gaming: Monitoring gameplay activity patterns to identify and assist users who may require responsible gaming support

Mbi gaming does not sell, rent, or trade your personal data to any third party for marketing purposes. Disclosure of your personal data only occurs in limited and legitimate circumstances, as follows:

• Payment Service Providers: Information required to process transactions via Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, Maybank2u (FPX), CIMB Clicks, and Boost
• Game Software Providers: Minimum technical data required by third-party providers such as Pragmatic Play, PG Soft, NetEnt, and Microgaming to ensure proper game functionality
• KYC/AML Service Providers: Identity verification service providers that assist mbi gaming in meeting its legal compliance obligations
• Malaysian Authorities: Where required by law, court order, or investigation by a competent regulatory authority in Malaysia
• Auditors & Professional Consultants: Parties involved in account auditing, legal services, or other professional advice related to mbi gaming operations, subject to strict confidentiality agreements

All third parties that receive your data from mbi gaming are required to store and use that information securely in accordance with applicable data protection standards. mbi gaming is not responsible for the privacy practices of third parties operating their own websites or services.

Mbi gaming retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, or for as long as required by Malaysian law, whichever is longer. Generally:

• Active account data: Retained for the duration of the active account and until 7 years after account closure for legal and tax compliance purposes
• Financial transaction records: Retained for a minimum of 7 years as required by Malaysian financial law
• Support communication logs: Retained for 3 years for reference and complaint resolution
• Cookies and analytics data: Retained for 13 months before being automatically deleted

The technical and organisational measures we employ to protect your data include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and mbi gaming's servers
• Encryption of data-at-rest for all records stored in our databases
• Role-based access controls — only authorised personnel may access specific user data
• 24/7 security monitoring with intrusion detection systems
• Regular security reviews and penetration testing conducted by independent security experts
• Privacy and security awareness training for all mbi gaming staff

Mbi gaming uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse a website. The following are the types of cookies we use:

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the mbi gaming platform.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by mbi gaming:

1. Right of Access: Request a copy of the personal data we hold about you
2. Right to Rectification: Request correction of data that is inaccurate, incomplete, or outdated
3. Right to Withdraw Consent: Withdraw your consent for certain data processing activities (excluding processing required by law)
4. Right to Opt Out of Direct Marketing: Opting out of marketing communications from mbi gaming at any time
5. Right to Lodge a Complaint: Lodge a complaint with Malaysia's Personal Data Protection Department (JPDP) if you believe your privacy rights have been violated

To exercise any of these rights, please contact the mbi gaming Privacy Officer team by email at support@mbigaming.fun with the subject line "PDPA Privacy Rights Request". We will process your request within 21 working days as stipulated by Malaysia's PDPA.

In the course of operating the mbi gaming platform, your personal data may need to be transferred to or processed outside Malaysia by third-party service providers, such as gaming software companies or cloud server infrastructure providers.

Whenever cross-border data transfers occur, mbi gaming ensures adequate protection by:

• Ensuring that data recipients in the destination country maintain a level of data protection equivalent to or higher than Malaysia's PDPA
• Signing binding data processing agreements with third-party vendors
• Using approved data transfer mechanisms such as Standard Contractual Clauses (SCC)
• Minimising the volume of data transferred to only what is strictly necessary

The mbi gaming platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we discover that personal data of an individual under the age of 18 has been collected inadvertently, we will promptly take steps to delete that data and close the account in question. If you believe your child has registered an account with mbi gaming while underage, please contact our support team immediately at support@mbigaming.fun.

The mbi gaming platform may contain links or references to third-party websites or services. This Privacy Policy applies solely to the mbi gaming platform and does not cover the privacy practices of any third-party sites or services.

Mbi gaming is not responsible for the content or privacy practices of third-party websites. We encourage you to read the privacy policy of every site you visit, particularly payment service providers such as Touch 'n Go eWallet, GrabPay, or DuitNow, each of which maintains its own privacy policy.

Mbi gaming reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When significant amendments are made:

• The "Updated" date at the top of this page will be revised
• Notifications will be sent via email to all registered members
• A notice will be displayed on the mbi gaming homepage for a minimum of 30 days

Continued use of the mbi gaming platform after amendments take effect constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

If you have any enquiries, concerns, or requests regarding this Privacy Policy or how mbi gaming handles your personal data, please contact us through the following channels:

• Privacy Email: support@mbigaming.fun (with the subject line: "Privacy Policy Enquiry")
• Live Chat: Available 24/7 via the chat icon on the mbi gaming platform
• Frequently Asked Questions: Visit the page FAQ for answers to commonly asked questions

The mbi gaming Privacy Officer team will respond to all privacy-related enquiries within 5 working days. For formal PDPA rights requests, the processing period is up to 21 business days.